BNM-aligned eKYC for Malaysian insurers and takaful operators
Onboard policyholders remotely. Verify MyKad and biometrics in under a minute. Built around Bank Negara Malaysia's eKYC policy and the Personal Data Protection Act 2010.
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Insurance industry use-case PDF
Improving the security and convenience of policyholder onboarding. Malaysian fraud landscape, eKYC controls, and the EMAS CIDA architecture.
PDF · v1.0
Get the PDF"Insurance scams are on the rise due to the lack of robust identity verification systems. Digital onboarding and communication methods are needed to meet customer expectations for convenient insurance management, including eKYC and policy renewals."
The rise of insurance fraud in Malaysia
Public attitude
A 2022 study found 62% of Malaysians expressed willingness to commit some form of fraud for financial benefit — including inflating insurance claims or misrepresenting income on applications.
Organised crime
In 2024, Johor police uncovered a case in which a group posed as insurance agents, took out a life policy on a victim, then orchestrated his murder to collect the payout.
Effects of digitalisation
Remote onboarding and digital claims can be exploited through identity fraud, synthetic profiles, or digitally manipulated documentation — without strong identity controls in place.
Malaysian regulatory landscape
BNM eKYC policy
Bank Negara Malaysia's eKYC policy document permits remote customer onboarding for licensed financial institutions, including insurers and takaful operators. EMAS eKYC is implemented for businesses regulated by BNM, the Securities Commission, and MCMC.
PDPA 2010 compliance
Aligned with Malaysia's Personal Data Protection Act 2010 for capturing, processing, and storing policyholder personal data.
Benefits of EMAS eKYC for Malaysian insurers
Remote onboarding
Insurance agents register end-users remotely. Digital signatures and policy reviews happen online — no physical meet-up required.
Anywhere, anytime self-service
Policyholders apply, renew, upgrade, claim, and adjust coverage on their own — at any hour, from any device.
Fraud detection at sign-up
Liveness and biometric verification flag potential fraudsters before a policy is bound. Pair with credit-score and bankruptcy checks to vet ability to pay premiums.
Scalable across channels
Web, mobile, and API channels supported — works for tied agency, bancassurance, direct-to-consumer, and broker-led distribution.
Documents we verify
Tested and compliant with Malaysian identity standards.
MyKad (NRIC) · Passport · Driving licence · MyTentera · MyPR
Where to next
Roll out eKYC for your Malaysian insurance operations
Book a 30-minute scoping call. We'll map BNM and PDPA against your distribution channel.
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