Digital Customer Onboarding (eKYC)
Jane is a 22-year-old fresh graduate starting her first full-time job. Even though she was not academically-trained in an IT-related discipline, she has been very familiar and comfortable with mobile-first service providers – ranging from online shopping, to ride hailing and food delivery. She’s also very comfortable with self-service; and in-fact, prefers to self-serve from the comfort of her couch than to travel out.